Intake Technician (Intake Advocate) (Bilingual-Spanish)
WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION? If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy). WHAT DOES AN INTAKE TECHNICIAN DO? As an Intake Technician you will interface with customers who were unsuccessful in their attempts to resolve their tax related inquiries through normal channels. In this position you will provide administrative and technical assistance which involves a wide range of issues related to tax-processing requirements and procedures. Assistance is provided in terms of the individual customer's needs in consideration of each customer's situation or problem. As an Intake Technician you will:
Manage incoming telephone call traffic and customer inquiries with internal, taxpayer, congressional, and stakeholder contacts. Confer with customers experiencing a hardship; clarify any issues and present possible courses of action. Review and establish initial controls and distribute all incoming casework within guidelines and timeframes. Review and process routine Congressional, White House and other priority inquiries. Interpret relevant data including master file records and tax account history. Ensure that possible systemic errors and improper tax treatment is brought to the attention of the appropriate areas. Protect taxpayer confidentiality information as outlined in IRC 6103 and 7803(c)(4)(a)(IV). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov. You must meet the following requirements by the closing date of this announcement:
GS-5 LEVEL:
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:
Experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of experience qualifying as specialized include:
preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources; and contacting customers through correspondence or telephone to obtain information, explain liability, and encourage compliance. OR You may substitute education for experience as follows:
A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. - The experience may have been gained in the public sector, private sector or Volunteer Serivce. One year of experience refers to full-time work; part-time work is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
Estimated Salary: $20 to $28 per hour based on qualifications.
Manage incoming telephone call traffic and customer inquiries with internal, taxpayer, congressional, and stakeholder contacts. Confer with customers experiencing a hardship; clarify any issues and present possible courses of action. Review and establish initial controls and distribute all incoming casework within guidelines and timeframes. Review and process routine Congressional, White House and other priority inquiries. Interpret relevant data including master file records and tax account history. Ensure that possible systemic errors and improper tax treatment is brought to the attention of the appropriate areas. Protect taxpayer confidentiality information as outlined in IRC 6103 and 7803(c)(4)(a)(IV). WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov. You must meet the following requirements by the closing date of this announcement:
GS-5 LEVEL:
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:
Experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of experience qualifying as specialized include:
preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources; and contacting customers through correspondence or telephone to obtain information, explain liability, and encourage compliance. OR You may substitute education for experience as follows:
A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. - The experience may have been gained in the public sector, private sector or Volunteer Serivce. One year of experience refers to full-time work; part-time work is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
- Department:
0503 Financial Clerical And Assistance - Salary Range:
$35,136 to $45,679 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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