MGR-SR IT
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: Yes
Work Schedule: Days
Shift: 1
Location: US:NM:Albuquerque:Rev Hugh Cooper Center
Education:
Essential:
Bachelor Degree
Credentials:
Summary:
Provide advanced process management for one or more IT Service Management process(es), responsible for planning and coordination of day-to-day activities required to carry out, monitor and report on the process(es) for which they are responsible. Provides the authority or ability to make changes in the process as required, and manage process(es) end-to-end so as to ensure optimal overall performance. Responsible for managing all process documentation and supporting all enhancements to the process. This position requires knowledge across multiple infrastructure platforms and processes. Coordinate and communicate among Executive Sponsors, Process Owners, Project Team, and other stakeholders. Provides input to IT Management for forecasting costs and benefits related to process improvement goals.
Responsibilities:
Manages the design, development and maintenance of one or more of the processes and related procedures within the ITSM Lifecycle.
Manages the planning and management of support for the processes and for the toolset supporting the processes
Manages the coordination of interfaces between ITSM processes and other service management processes
Manages the monitoring of the effectiveness of the processes and makes recommendations for improvement.
Manages the production of management information through the definition of CSFs and KPIs for the processes within area of responsibility
Competencies and skills:
Nonessential:
SKILL-Ability to effectively interact with customers to understand their needs and explain data
SKILL-Microsoft Office
SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
SKILL-Written communication
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law. Presbyterian Healthcare Services is a drug-free and tobacco-free employer with smoke free campuses.
ApplyEstimated Salary: $20 to $28 per hour based on qualifications.
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