district manager - Licensed Stores - Albuquerque, New Mexico

Company Name:
Starbucks Coffee Company
Title: district manager - Licensed Stores - Albuquerque, New Mexico
Location: NM-Albuquerque
Job Summary and Mission
This job contributes to Starbucks success by providing consultative support and service to existing licensed stores or accounts to ensure revenue growth, quality and profitability. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Accesses resources to support store operations and to execute Licensed Stores initiatives.
Communicates clearly, concisely and accurately to ensure effective operations at the store, district and Licensee level.
Conducts strategic business reviews.
Consults with the licensed store management team within the district to deliver legendary customer experiences in all stores.
Creates implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
Develops and maintains positive relationships with Licensee by understanding and addressing needs and concerns.
Drives the implementation of Starbucks programs by motivating and supporting the store management team to develop and implement action plans that meet operational objectives.
Ensures Licensee adheres to legal and operational compliance requirements.
Increases district sales and profitability through licensed store development. Develops relationships with key decision makers. Evaluates customer objectives and provides solutions to generate add-on sales and profits.
Manages with integrity, honesty and knowledge that promote Starbucks culture, values and mission within licensed stores while respecting Licensee culture.
Plans and communicates Starbucks standards to store management teams to ensure smooth flow of operations.
Provides Licensed Stores with coaching feedback and developmental opportunities to improve store performance.
Recognizes and reinforces licensed store accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Reviews store environments to identify problems, concerns and opportunities for improvement in order to provide consultation and coaching to the store management team to take action and achieve operational excellence.
Unitizes existing tools and analyzes financial reports to identify and address trends and issues within district or Licensee.
Utilizes and demonstrates effective management principles and practices creating an environment where licensed store associates are valued and respected.Summary of Experience
Progressively responsible retail experience (5 years)
Hospitality or food and beverage industry (1 year)
Experience analyzing financial reports
Experience in a complex, fast-paced environment
Experience in a multi-unit environment
Retail management experience
Required Knowledge, Skills and Abilities
Ability to manage the overall operations of multiple stores independently
Knowledge of retail or restaurant industry operations
Strong operational skills in a customer-service environment
Ability to communicate clearly and concisely, both orally and in writing
Ability to balance multiple priorities and meet deadlines
Influencing skills
Ability to work variable hours, including evenings and weekends, and to travel extensively
Knowledge of business planning and financial performance measures
Mechanical and electrical aptitude
Ability to build relationships
Ability to analyze problems and provide solutions
Current valid driver's license

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