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IT Business Partner

Company Name:
United Technologies Corporation
position
Overview: Looking for a highly motivated internal technical customer support professional. You pride yourself on providing exceptional customer service, ensuring the timely resolution of support and
services
requests. As the ideal candidate, you have over 3 years experience working with outsourced services such as Help Desk/Desktop support, including equipment, communications and a variety of engineering and office productivity and business applications. Actively resolves requests for service (RFS). Problem resolution thought leveraging and optimizing use of outsourced services. Actively contributes to and engages in meeting or exceeding customer satisfaction goals.
Essential
job
Functions
Facilitate the resolution of technical and process related issues through training of managers and employees and escalation with outsourced providers.
Assist in end-users conversion and support problems during PC migration and system enhancement projects.
Facilitate the process of onboarding new employees with respect to office equipment requirements and establishment of account for business systems.
Support site focused compliance audits to ensure policy and procedure alignment
Utilize current knowledge to perform root cause analyze and improve best practices currently used.
Administration of Xerox program for print services at the local level, ensuring reliable services and prompt support response.
AA/AS degree w/1 3+ years experience; BA/BS degree w/0 2+ years experience Relevant studies or certifications in Information Technology and/or
computer
Science
Experience supporting Windows based systems in an Enterprise environment
Strong customer service skills
Strong interpersonal skills combined with the ability to multi-task in a fast paced work environment
Excellent communication skills with the ability to accurately described technical information to a non-technical customer
Familiar with a wide array of concepts, practices, and procedures in his /her field
Uses experience and judgment to plan and accomplish goals
Exercises individual creativity
Education: AA/AS degree w/1 3+ years experience; BA/BS degree w/0 2+ years experience
Yrs. of Experience: AA/AS degree w/1 3+ years experience; BA/BS degree w/0 2+ years experience
Industry Experience:
Skill sets: Proficiency with SharePoint as a process and productivity tool
Data analysis with MS Excel and other quantitative tools
Strong technical competence with full suite of MS Office tools including PowerPoint, and ideally some knowledge of InfoPath Forms
Acceptable Job Titles (
manager
, Director, Technician, Business Development .)
ISR Systems, part of UTC Aerospace Systems, is a global leader in the design and manufacture of intelligence, surveillance and reconnaissance (ISR) products for civil, commercial and military applications, with a broad portfolio of ground-based, airborne and space-based systems. Our advanced sensors cover a spectral range from the visible, mid-wave and short-wave infrared (IR) through the terahertz (THz) spectrum. Transforming a customer need to a fielded product is our specialty. As a key systems integrator, ISR Systems designs, develops, produces and supports products used around the world to explore space, keep the peace, plot the heavens, and protect the world s armed forces.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer.

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