Customer Service Representative
2.
9 Albuquerque, NM Albuquerque, NM Full-time Full-time Estimated:
$30.
9K - $39.
1K a year Estimated:
$30.
9K - $39.
1K a year New Mexico Oncology Hematology Consultants Ltd.
is seeking a caring, compassionate, and patient orientated Customer Service Representative.
We are, a freestanding, physician-owned, comprehensive cancer center based in Albuquerque, NM with a satellite clinic in Gallup, New Mexico.
We are an Oncology Medical Home, with a focus on early intervention for patient symptoms, resulting in low hospitalization rates.
Our Physicians have won Top 10 Docs in the city of Albuquerque multiple times.
As a successful Medical oncology and Radiation oncology practice, we have expanded our medical practice to include Survivorship, palliative care, Primary Care, Rheumatology, Pulmonary, Urology, ENT, and Sleep Center.
Make a difference in the lives of patients by joining a physician-led, partnership organization with a patient-centered and evidenced-based medicine approach.
You will have the tools, resources, and professional freedom you need to deliver outstanding patient care.
POSITION
Summary:
The Customer Service Representative position is the initial contact, and many times the first impression individuals and outside institutions have for our high-call volume multi-specialty practice This position is not only responsible for acting as an ambassador to the physicians of NMOHC, but is also responsible to create a positive experience for outside entities while eliciting information and re-directing in-coming telephone requests.
This is a customer service-oriented position and reinforces and adheres to the core values of the company in order to achieve the mission and vision.
Essential Functions:
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s):
Attends to all inbound calls, including but not limited to, answering calls with a courteous and obliging introduction/voice, initial screening of calls, transferring/redirecting calls to the appropriate department, maintains phone logs on a daily basis, extracts and provides accurate information in the phone messages in the patient's EMR.
Collects information on symptomatic patients for Triage dashboard.
Ensures the phone lines are opened and closed in a timely manner, and maintains the forward phones check-list log on a daily basis.
Checks faxes for messages and makes a note of all messages received by the answering service; creating a note in each patient's electronic medical record; and notifies appropriate parties per protocol.
POSITION
Qualifications:
Competency Statement(s):
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability - Ability to adapt to change in the workplace.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
Communication - Ability to communicate effectively with others using the spoken and written word.
Customer Oriented - Ability to take care of the customers' needs while following company procedures and while demonstrating the core values.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Judgment - The ability to formulate a sound decision using the available information and resources.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Safety/Compliance Awareness - Ability to identify and correct conditions that affect employee/patient safety and privacy compliance.
SKILLS & ABILITIES:
Education and
Experience:
High School Graduate or General Education Degree (GED) Two to four years related experience Medical experience preferred Computer Skills:
Basic computer skills and related systems Familiar with computer peripheral equipment Job Type:
Full-time Pay:
From $1.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person Attends to all inbound calls, including but not limited to, answering calls with a courteous and obliging introduction/voice, initial screening of calls, transferring/redirecting calls to the appropriate department, maintains phone logs on a daily basis, extracts and provides accurate information in the phone messages in the patient's EMR.
Collects information on symptomatic patients for Triage dashboard.
Ensures the phone lines are opened and closed in a timely manner, and maintains the forward phones check-list log on a daily basis.
Checks faxes for messages and makes a note of all messages received by the answering service; creating a note in each patient's electronic medical record; and notifies appropriate parties per protocol.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability - Ability to adapt to change in the workplace.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
Communication - Ability to communicate effectively with others using the spoken and written word.
Customer Oriented - Ability to take care of the customers' needs while following company procedures and while demonstrating the core values.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Judgment - The ability to formulate a sound decision using the available information and resources.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Safety/Compliance Awareness - Ability to identify and correct conditions that affect employee/patient safety and privacy compliance.
High School Graduate or General Education Degree (GED) Two to four years related experience Medical experience preferred Basic computer skills and related systems Familiar with computer peripheral equipment 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Vision insurance 8 hour shift Monday to Friday.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Albuquerque, NM Albuquerque, NM Full-time Full-time Estimated:
$30.
9K - $39.
1K a year Estimated:
$30.
9K - $39.
1K a year New Mexico Oncology Hematology Consultants Ltd.
is seeking a caring, compassionate, and patient orientated Customer Service Representative.
We are, a freestanding, physician-owned, comprehensive cancer center based in Albuquerque, NM with a satellite clinic in Gallup, New Mexico.
We are an Oncology Medical Home, with a focus on early intervention for patient symptoms, resulting in low hospitalization rates.
Our Physicians have won Top 10 Docs in the city of Albuquerque multiple times.
As a successful Medical oncology and Radiation oncology practice, we have expanded our medical practice to include Survivorship, palliative care, Primary Care, Rheumatology, Pulmonary, Urology, ENT, and Sleep Center.
Make a difference in the lives of patients by joining a physician-led, partnership organization with a patient-centered and evidenced-based medicine approach.
You will have the tools, resources, and professional freedom you need to deliver outstanding patient care.
POSITION
Summary:
The Customer Service Representative position is the initial contact, and many times the first impression individuals and outside institutions have for our high-call volume multi-specialty practice This position is not only responsible for acting as an ambassador to the physicians of NMOHC, but is also responsible to create a positive experience for outside entities while eliciting information and re-directing in-coming telephone requests.
This is a customer service-oriented position and reinforces and adheres to the core values of the company in order to achieve the mission and vision.
Essential Functions:
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s):
Attends to all inbound calls, including but not limited to, answering calls with a courteous and obliging introduction/voice, initial screening of calls, transferring/redirecting calls to the appropriate department, maintains phone logs on a daily basis, extracts and provides accurate information in the phone messages in the patient's EMR.
Collects information on symptomatic patients for Triage dashboard.
Ensures the phone lines are opened and closed in a timely manner, and maintains the forward phones check-list log on a daily basis.
Checks faxes for messages and makes a note of all messages received by the answering service; creating a note in each patient's electronic medical record; and notifies appropriate parties per protocol.
POSITION
Qualifications:
Competency Statement(s):
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability - Ability to adapt to change in the workplace.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
Communication - Ability to communicate effectively with others using the spoken and written word.
Customer Oriented - Ability to take care of the customers' needs while following company procedures and while demonstrating the core values.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Judgment - The ability to formulate a sound decision using the available information and resources.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Safety/Compliance Awareness - Ability to identify and correct conditions that affect employee/patient safety and privacy compliance.
SKILLS & ABILITIES:
Education and
Experience:
High School Graduate or General Education Degree (GED) Two to four years related experience Medical experience preferred Computer Skills:
Basic computer skills and related systems Familiar with computer peripheral equipment Job Type:
Full-time Pay:
From $1.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person Attends to all inbound calls, including but not limited to, answering calls with a courteous and obliging introduction/voice, initial screening of calls, transferring/redirecting calls to the appropriate department, maintains phone logs on a daily basis, extracts and provides accurate information in the phone messages in the patient's EMR.
Collects information on symptomatic patients for Triage dashboard.
Ensures the phone lines are opened and closed in a timely manner, and maintains the forward phones check-list log on a daily basis.
Checks faxes for messages and makes a note of all messages received by the answering service; creating a note in each patient's electronic medical record; and notifies appropriate parties per protocol.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability - Ability to adapt to change in the workplace.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
Communication - Ability to communicate effectively with others using the spoken and written word.
Customer Oriented - Ability to take care of the customers' needs while following company procedures and while demonstrating the core values.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Judgment - The ability to formulate a sound decision using the available information and resources.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Safety/Compliance Awareness - Ability to identify and correct conditions that affect employee/patient safety and privacy compliance.
High School Graduate or General Education Degree (GED) Two to four years related experience Medical experience preferred Basic computer skills and related systems Familiar with computer peripheral equipment 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Vision insurance 8 hour shift Monday to Friday.
Estimated Salary: $20 to $28 per hour based on qualifications.
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