Onsite Customer Service Representative
Description Leidos is a Fortune 500 company aimed at embracing and solving some of the world's most pressing challengesThrough science and technology, Leidos makes the world safer, healthier and more efficientOur Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionalsWe are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operationsWe work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficientOur customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fieldsLeidos is seeking Entry Level Customer Service Representatives (CSRs) willing to work a hybrid onsite/remote schedule in Albuquerque (Hired candidate will be expected to work onsite 2 days per weekRequired onsite days may increase in the future as business dictates)Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraudMust be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A
customer serviceThe expected shifts include 7:
00 am - 3:
00 PM (MST), working on site 2 days per week with a potential to increase in the futurePRIMARY
Responsibilities:
Respond to inbound calls.Provide excellent customer serviceDocument consumer data into web applicationProvide education related to identity theft resolution, fraud prevention, and applicable federal lawsMINIMUM REQUIRED QUALIFICATIONS:
HS Diploma or GED Equivalent Excellent computer/typing skills Excellent communication skills Position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete
Qualifications:
Prior call center experience Two years of customer service experience Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application Bilingual ;Fluent in Spanish and English, both written and speech (Not a requirement for the role) WHAT WE HAVE TO OFFER:
10 Paid Holidays 401K Matching Immediate PTO accrual as of your start date Immediate benefit coverage that retros back to your start date as long as you elect within the allotted enrollment period Tuition reimbursement Various options to assist you pursue a healthy lifestyle with gym/workout equipment assistance A positive work environment that encourages its employee to meet/celebrates milestones This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefitLeidos will ensure that all wage and benefit provisions are met as required by the Service Contract ActThe salary rate for this position is $15 an hourPay Range:
Pay Range - The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salaryAdditional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t0xb768ghhytg1llt', 'ExternalApply-j3t0xb768ghhytg1llt'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
customer serviceThe expected shifts include 7:
00 am - 3:
00 PM (MST), working on site 2 days per week with a potential to increase in the futurePRIMARY
Responsibilities:
Respond to inbound calls.Provide excellent customer serviceDocument consumer data into web applicationProvide education related to identity theft resolution, fraud prevention, and applicable federal lawsMINIMUM REQUIRED QUALIFICATIONS:
HS Diploma or GED Equivalent Excellent computer/typing skills Excellent communication skills Position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete
Qualifications:
Prior call center experience Two years of customer service experience Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application Bilingual ;Fluent in Spanish and English, both written and speech (Not a requirement for the role) WHAT WE HAVE TO OFFER:
10 Paid Holidays 401K Matching Immediate PTO accrual as of your start date Immediate benefit coverage that retros back to your start date as long as you elect within the allotted enrollment period Tuition reimbursement Various options to assist you pursue a healthy lifestyle with gym/workout equipment assistance A positive work environment that encourages its employee to meet/celebrates milestones This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefitLeidos will ensure that all wage and benefit provisions are met as required by the Service Contract ActThe salary rate for this position is $15 an hourPay Range:
Pay Range - The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salaryAdditional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t0xb768ghhytg1llt', 'ExternalApply-j3t0xb768ghhytg1llt'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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