Customer Service Agent- Operational
3.
5 Albuquerque, NM Albuquerque, NM Full-time Full-time $40,018 - $64,029 a year $40,018 - $64,029 a year 9 days ago 9 days ago 9 days ago Salary $19.
24 - $30.
78 Hourly $40,018 - $64,029 Annually This position is a Pay Band 60 Posting Details Interviews will be conducted within 2 weeks of posting close date.
Why does the job exist? This position is responsible for performing complex unemployment insurance handling to include eligibility, separations, fraud detections, employer charges, overpayments analysis, method of payment, history transfers, claim and account audits, claimant and employer collection activities, payment processing and auditing, issuing of 15 day notices, filing of warrants of levy and lien, filing of release of warrant of levy and lien, and out of state collections.
How does it get done? Position explains provisions of NM Unemployment Insurance Law/Regulations to claimants and employers.
Position may determine customer eligibility based on the New Mexico Unemployment Insurance Laws as well as employer liability.
Determine employer liability, non-liability, and distinguish between total and partial history transfer, consolidation for employer.
Review of legal documents Who are the customers? Individuals who have applied for Unemployment Insurance Benefits Ideal Candidate Preference will be given to Spanish speakers.
Any combination of call center experience in claims taking and/or processing, eligibility determination, identifying, troubleshooting and resolving customer complaints and ensure compliance will substitute for the education and experience.
Minimum Qualification Associates Degree in Business Administration and two (2) years of claims adjustment and/or investigative experience preferably in the insurance profession.
For positions in the Unemployment Insurance (UI) Operations Center at the Department of Workforce Solutions:
Any additional call center customer service experience in claims taking and/or processing (UI preferably), eligibility determination, identifying, troubleshooting and resolving customer complaints and ensuring compliance will substitute for the education and experience.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Office setting.
Sitting for long periods of time viewing computer monitor.
Repetitive hand movement.
Standing, walking, lifting up to 25 lbs.
Use of computer, copier and telephone.
Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Some sitting, standing, bending and reaching may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Mannie Gaiter Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Albuquerque, NM Albuquerque, NM Full-time Full-time $40,018 - $64,029 a year $40,018 - $64,029 a year 9 days ago 9 days ago 9 days ago Salary $19.
24 - $30.
78 Hourly $40,018 - $64,029 Annually This position is a Pay Band 60 Posting Details Interviews will be conducted within 2 weeks of posting close date.
Why does the job exist? This position is responsible for performing complex unemployment insurance handling to include eligibility, separations, fraud detections, employer charges, overpayments analysis, method of payment, history transfers, claim and account audits, claimant and employer collection activities, payment processing and auditing, issuing of 15 day notices, filing of warrants of levy and lien, filing of release of warrant of levy and lien, and out of state collections.
How does it get done? Position explains provisions of NM Unemployment Insurance Law/Regulations to claimants and employers.
Position may determine customer eligibility based on the New Mexico Unemployment Insurance Laws as well as employer liability.
Determine employer liability, non-liability, and distinguish between total and partial history transfer, consolidation for employer.
Review of legal documents Who are the customers? Individuals who have applied for Unemployment Insurance Benefits Ideal Candidate Preference will be given to Spanish speakers.
Any combination of call center experience in claims taking and/or processing, eligibility determination, identifying, troubleshooting and resolving customer complaints and ensure compliance will substitute for the education and experience.
Minimum Qualification Associates Degree in Business Administration and two (2) years of claims adjustment and/or investigative experience preferably in the insurance profession.
For positions in the Unemployment Insurance (UI) Operations Center at the Department of Workforce Solutions:
Any additional call center customer service experience in claims taking and/or processing (UI preferably), eligibility determination, identifying, troubleshooting and resolving customer complaints and ensuring compliance will substitute for the education and experience.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Office setting.
Sitting for long periods of time viewing computer monitor.
Repetitive hand movement.
Standing, walking, lifting up to 25 lbs.
Use of computer, copier and telephone.
Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Some sitting, standing, bending and reaching may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Mannie Gaiter Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
