Customer Service Agent-Basic
3.
5 Albuquerque, NM Albuquerque, NM Full-time Full-time $36,332 - $56,314 a year $36,332 - $56,314 a year 10 days ago 10 days ago 10 days ago Salary $17.
47 - $27.
07 Hourly $36,332 - $56,314 Annually This position is a Pay Band 50 Posting Details Interviews to be conducted within 2 weeks of closing.
This posting will be used to fill multiple positions.
Why does the job exist? This position is located within the Unemployment Insurance Operations Center.
Staff in this position will complete intake applications for employers and claimants and will provide general employer and claimant information related to the Unemployment Insurance program for the State of New Mexico.
How does it get done? Interview claimant(s) to gather information related to Unemployment Insurance (UI) initial claims, weekly continued claims, benefit eligibility, fact finding and all other related information required by the UI program.
Respond to claimant(s), UI staff, and concerned party's inbound calls and electronic inquiries in an accurate, professional, and impartial manner by way of providing support of information on determinations.
Who are the customers? Unemployed residence of New Mexico Ideal Candidate Customer service, Work well under pressure, communication skills Minimum Qualification High School diploma or Equivalency and one (1) year experience in claims adjustment and/or investigative experience preferably in the insurance profession.
For positions in the Unemployment Insurance (UI) Operations Center at the Department of Workforce Solutions:
Any additional call center customer service experience in claims taking and/or processing (UI preferably), eligibility determination, identifying, troubleshooting and resolving customer complaints and ensuring compliance will substitute for the education and experience.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid Driver's License.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions This position is located in the Unemployment Insurance (UI) Operations inbound call center.
Work is performed in an open floor office concept, call center environment with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage, moderate noise, and possible dust.
Extended sitting and some bending and reaching may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Eric Hausenfleck Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Albuquerque, NM Albuquerque, NM Full-time Full-time $36,332 - $56,314 a year $36,332 - $56,314 a year 10 days ago 10 days ago 10 days ago Salary $17.
47 - $27.
07 Hourly $36,332 - $56,314 Annually This position is a Pay Band 50 Posting Details Interviews to be conducted within 2 weeks of closing.
This posting will be used to fill multiple positions.
Why does the job exist? This position is located within the Unemployment Insurance Operations Center.
Staff in this position will complete intake applications for employers and claimants and will provide general employer and claimant information related to the Unemployment Insurance program for the State of New Mexico.
How does it get done? Interview claimant(s) to gather information related to Unemployment Insurance (UI) initial claims, weekly continued claims, benefit eligibility, fact finding and all other related information required by the UI program.
Respond to claimant(s), UI staff, and concerned party's inbound calls and electronic inquiries in an accurate, professional, and impartial manner by way of providing support of information on determinations.
Who are the customers? Unemployed residence of New Mexico Ideal Candidate Customer service, Work well under pressure, communication skills Minimum Qualification High School diploma or Equivalency and one (1) year experience in claims adjustment and/or investigative experience preferably in the insurance profession.
For positions in the Unemployment Insurance (UI) Operations Center at the Department of Workforce Solutions:
Any additional call center customer service experience in claims taking and/or processing (UI preferably), eligibility determination, identifying, troubleshooting and resolving customer complaints and ensuring compliance will substitute for the education and experience.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid Driver's License.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions This position is located in the Unemployment Insurance (UI) Operations inbound call center.
Work is performed in an open floor office concept, call center environment with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage, moderate noise, and possible dust.
Extended sitting and some bending and reaching may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Eric Hausenfleck Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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