Incident Management Bureau Intake Specialist
3.
5 Albuquerque, NM Albuquerque, NM Full-time Full-time $46,591 - $74,545 a year $46,591 - $74,545 a year 18 hours ago 18 hours ago 18 hours ago Salary $22.
40 - $35.
84 Hourly $46,591 - $74,545 Annually This position is a Pay Band 65 Posting Details This job posting will be used to conduct ongoing recruitment and will remain open until position has been filled.
Why does the job exist? This position will triage reports of abuse, neglect, exploitation, suspicious injuries, environmentally hazardous conditions and death for individuals on the developmental disability waiver, Mi Via Self-Directed waiver, the Supports waiver, and the Medically fragile waiver.
The incumbent will be responsible for taking ANE reports through the hot-line, monitoring the ANE on-line reporting system and checking daily for ANE faxes, and in some instances procuring Immediate Action and Safety Plans.
The Incumbent will analyze evidence to determine jurisdiction and authority to investigate pursuant to state regulations and then send the information in the form of a tip sheet to the screening team for a screening decision.
How does it get done? The primary role of the Intake Specialist is to take calls through the ANE hot-line, check for on-line ANE report submissions and also check the fax machine daily for possible ANE reports.
The Intake Specialist receives the information and creates a tip sheet containing the information reported and provides this information to the IMB screening team for a screening decision.
Job does entail some on-call working hours.
Who are the customers? The Individuals who received Medicaid waiver services such as the DD waiver, Mi Via waiver, Supports waiver, and the Medically Fragile waiver.
Ideal Candidate Preferred candidate should have 3-5 years of call center and customer service experience.
Preferred knowledge of the Developmentally Disabled (DD) waiver system or have worked in a DD waiver setting and have an understanding of systems and organizations that serve the population.
Minimum Qualification Associate's Degree in from an accredited college or university in Nursing, Architecture, Social Work, Sociology, Psychology, Rehabilitation and/or Criminal Justice and two (2) years of experience in community based healthcare services and case management.
Substitutions apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid New Mexico Driver's License.
Must Possess and maintain a current Defensive driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions Work is performed in an office setting and extensive use of the telephone, Microsoft Word, Visual/Video Display terminal, basic computer knowledge, basic typing skills, professional customer service skills.
Must be available for On Call (after working hours/weekends).
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Teri Cotter Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Albuquerque, NM Albuquerque, NM Full-time Full-time $46,591 - $74,545 a year $46,591 - $74,545 a year 18 hours ago 18 hours ago 18 hours ago Salary $22.
40 - $35.
84 Hourly $46,591 - $74,545 Annually This position is a Pay Band 65 Posting Details This job posting will be used to conduct ongoing recruitment and will remain open until position has been filled.
Why does the job exist? This position will triage reports of abuse, neglect, exploitation, suspicious injuries, environmentally hazardous conditions and death for individuals on the developmental disability waiver, Mi Via Self-Directed waiver, the Supports waiver, and the Medically fragile waiver.
The incumbent will be responsible for taking ANE reports through the hot-line, monitoring the ANE on-line reporting system and checking daily for ANE faxes, and in some instances procuring Immediate Action and Safety Plans.
The Incumbent will analyze evidence to determine jurisdiction and authority to investigate pursuant to state regulations and then send the information in the form of a tip sheet to the screening team for a screening decision.
How does it get done? The primary role of the Intake Specialist is to take calls through the ANE hot-line, check for on-line ANE report submissions and also check the fax machine daily for possible ANE reports.
The Intake Specialist receives the information and creates a tip sheet containing the information reported and provides this information to the IMB screening team for a screening decision.
Job does entail some on-call working hours.
Who are the customers? The Individuals who received Medicaid waiver services such as the DD waiver, Mi Via waiver, Supports waiver, and the Medically Fragile waiver.
Ideal Candidate Preferred candidate should have 3-5 years of call center and customer service experience.
Preferred knowledge of the Developmentally Disabled (DD) waiver system or have worked in a DD waiver setting and have an understanding of systems and organizations that serve the population.
Minimum Qualification Associate's Degree in from an accredited college or university in Nursing, Architecture, Social Work, Sociology, Psychology, Rehabilitation and/or Criminal Justice and two (2) years of experience in community based healthcare services and case management.
Substitutions apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid New Mexico Driver's License.
Must Possess and maintain a current Defensive driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions Work is performed in an office setting and extensive use of the telephone, Microsoft Word, Visual/Video Display terminal, basic computer knowledge, basic typing skills, professional customer service skills.
Must be available for On Call (after working hours/weekends).
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Teri Cotter Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
