Technical help desk
Job Title:
Technical helpdesk Location:
Albuquerque, NM Duration:
4
months (possible contract to hire based on performance) Desired Skills & Experience o Reports to Service Desk Manager.
o Process Associate will provide primary activity queue support by resolving a user's problem or service requests via the phone, sent in via E-mail, Self Service requests or via Live Chat.
o They will also coordinate with other IT support groups (if necessary) to resolve the request.
o The Process Associate will track, monitor, escalate and train customers efficiently and with quality.
o The goal is to meet or exceed the customer's level of expectation with technical support and requests for service Recommended Skills Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
Technical helpdesk Location:
Albuquerque, NM Duration:
4
months (possible contract to hire based on performance) Desired Skills & Experience o Reports to Service Desk Manager.
o Process Associate will provide primary activity queue support by resolving a user's problem or service requests via the phone, sent in via E-mail, Self Service requests or via Live Chat.
o They will also coordinate with other IT support groups (if necessary) to resolve the request.
o The Process Associate will track, monitor, escalate and train customers efficiently and with quality.
o The goal is to meet or exceed the customer's level of expectation with technical support and requests for service Recommended Skills Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
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