Senior Business Support Analyst
Salary :
$56,451.
20 - $87,068.
80 AnnuallyLocation :
Albuquerque, NMJob Type:
Full Time Regular (FR)Job Number:
2300855Department:
Finance - Accounting and BudgetCost Center:
Payroll (210105)Opening Date:
08/09/2023Closing Date:
8/17/2023 5:
00 PM MountainBernalillo County:
Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses.
In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits.
Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.
Position Summary & Duties Responsible POSITION SUMMARYSenior Business Support Analyst will perform analysis, design, development, maintenance and administration of computer hardware and software systems to meet business needs.
Perform any of the following functions:
monitor and administer servers and related platforms; or maintain, configure, and monitor network and/or telecommunications infrastructures and related system components; or maintain and configure Human Resources Capital Management (HCM) to ensure system business needs are meet.
DUTIES AND RESPONSIBILITIES Acts as a liaison and consults with departmental customers and stakeholders to identify and analyze business functions that can be improved by enhancements to existing applications or through the implementation of new hardware and/or software solutions.
Translate business requirements into system deployments.
Perform professional-level systems maintenance, customer support duties, and program with object-oriented languages.
May serve as a project manager over routine systems-related projects, small to medium in size, and require limited staff and resources and perform other related duties as assigned.
Investigates, analyzes, plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems.
Provides customer support to departmental end users for system-related software and/or hardware issues and/or network needs, or requirements; interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
Offers guidance as necessary.
Prepares technical documentations, procedural plans, reports, correspondence and other documents.
May serve as main client interface on assigned technology projects which are small to medium in size, and require limited staff and resources; reviews recommendations with clients and receives approval to proceed; coordinates project activities with vendors and internal technology staff; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details; ensures compliance with County specifications and drives resolution of project related issues; monitors project budget and scope to ensure they remain within agreed upon parameters; reviews final outcomes with clients to obtain sign off that all work has been conducted in accordance with client requirements.
Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues.
Provides project-related data in easily accessible format useful for planning purposes and to assist with stakeholder needs.
Coordinates design, development, integration, and implementation processes with system programmers, network analysts, database administrators, and server administrators to implement new or modified application software and/or ensure inter-operability across multiple platforms and technologies.
Interacts with clients to analyze their business requirements and recommends technology solutions; identifies and maps business processes; gathers user requirements.
Participates on committees and task forces; attends meetings, conferences and training sessions.
Provides systems support to users of particular applications.
Provides after hours technology support as assigned.
Perform other job related duties as required or assigned.
ADDITIONAL DUTIES AND RESPONSIBILITIES (IT ONLY) Conduct daily/weekly/monthly proactive tasks to ensure continued consistent functionality and availability of applications and the tasks/jobs that interface with the applications.
Create reports and data extracts utilizing reporting tools such as SSRS, Crystal Reports, and/or reporting resources and functionality available within specific applications.
Maintains effective communications between vendors/consultants and departmental users to coordinate work, troubleshoot, solve application-related or other issues, and plan implementation of new functionality.
Map business processes, gather and analyze user/business requirements, prepare technical documentation such as system design specifications, system flow diagrams, procedural plans, and testing plans.
Conduct training pertaining to the use of new applications or functionality for users and/or other information technology staff.
The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.
Minimum Qualifications Bachelor's Degree in Business Administration, Computer Science, Information Systems, or related field, and five (5) years of experience as it pertains to the purpose of the position.
Any equivalent combination or related education and/or experience may be considered for the above requirements.
(Functional Area:
Information Technology Only)Bachelor's Degree in Business Administration, Computer Science, Information Systems, or related field, and two (2) years of experience as it pertains to the purpose of the position.
Any equivalent combination related to education and/or experience totaling six (6) years may be considered for the above requirements.
Supplemental Information ERP-SAP ONLYPreferred Qualification:
an understanding of, or previous experience in, one or more of the following business processes:
Accounting, Budgeting, Purchasing, Treasury Management, Accounts Payable, Inventory Management, Accounts Receivable, Plant Maintenance (work order system), Grants Management, Asset Accounting, or Segregation of Duties.
ADDITIONAL REQUIREMENTSThe offer of this Bernalillo County position requires compliance with the following:
Employee must successfully complete the post-offer employment medical examination and background investigation.
Employee must comply with the safety guidelines of the County.
Employee must complete required FEMA training(s) as assigned to position.
Employee must have a valid New Mexico driver's license by employment date and maintain a valid NM drivers' license while employed in this position.
WORKING CONDITIONS Work is typically performed in an indoor office environment, but occasionally requires travel to other locations.
Work environments may include noise, dust and/or unpleasant odors, and may occasionally require work in confined spaces.
Occasional evening, holiday and/or weekend work may be required.
EQUIPMENT, TOOLS, AND MATERIALS Equipment typically used in the performance of office duties include telephone, computer keyboard, computer printer, photocopy machine, facsimile machine, and calculator.
Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.
Equal Opportunity Employer County of Bernalillo is an equal opportunity employer.
Health
Benefits:
MedicalDentalVision Supplemental:
Life InsuranceAflacDeferred CompensationPre-Paid LegalFlexible Spending AccountLong/Short Term Disability Fringe
Benefits:
Retirement PlanHoliday LeavePersonal Holiday LeaveAnnual LeaveSick LeaveEmployee Assistance PlanFor additional benefit information go to:
https:
//www.
bernco.
gov/human-resources/for-bernco-employees/benefits-wellness/ />01 Select the highest level of related education as identified by the minimum requirements (if applicable, attach supporting transcripts.
If you do not attach your transcripts you will not be credited for education.
).
No High School Diploma or GED High School Diploma or GED Non/degree accredited hours (some college) Associates Bachelors Masters Juris Doctorate Doctorate 02 Select the number of years of work experience you possess which relates to the minimum requirements.
If you worked a part-time position (less than 40 hours a week) please be aware that your experience for this time period will be pro-rated.
Additionally, if you have work experience that overlaps, you will only be credited for a maximum of 40 hours per week for that time period.
No experience 1 to less than 6 months 6 to less than 12 months 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years to less than 7 years 7 years to less than 8 years 8 years to less than 9 years 9 years to less than 10 years 10 years to less than 11 years 11 years to less than 12 years 12 years to less than 13 years 13 years to less than 14 years 14 years to less than 15 years 15 or more years Required Question Recommended Skills Accounting Accounts Payable Accounts Receivable Administration Business Administration Business Processes Estimated Salary: $20 to $28 per hour based on qualifications.
$56,451.
20 - $87,068.
80 AnnuallyLocation :
Albuquerque, NMJob Type:
Full Time Regular (FR)Job Number:
2300855Department:
Finance - Accounting and BudgetCost Center:
Payroll (210105)Opening Date:
08/09/2023Closing Date:
8/17/2023 5:
00 PM MountainBernalillo County:
Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses.
In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits.
Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.
Position Summary & Duties Responsible POSITION SUMMARYSenior Business Support Analyst will perform analysis, design, development, maintenance and administration of computer hardware and software systems to meet business needs.
Perform any of the following functions:
monitor and administer servers and related platforms; or maintain, configure, and monitor network and/or telecommunications infrastructures and related system components; or maintain and configure Human Resources Capital Management (HCM) to ensure system business needs are meet.
DUTIES AND RESPONSIBILITIES Acts as a liaison and consults with departmental customers and stakeholders to identify and analyze business functions that can be improved by enhancements to existing applications or through the implementation of new hardware and/or software solutions.
Translate business requirements into system deployments.
Perform professional-level systems maintenance, customer support duties, and program with object-oriented languages.
May serve as a project manager over routine systems-related projects, small to medium in size, and require limited staff and resources and perform other related duties as assigned.
Investigates, analyzes, plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems.
Provides customer support to departmental end users for system-related software and/or hardware issues and/or network needs, or requirements; interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
Offers guidance as necessary.
Prepares technical documentations, procedural plans, reports, correspondence and other documents.
May serve as main client interface on assigned technology projects which are small to medium in size, and require limited staff and resources; reviews recommendations with clients and receives approval to proceed; coordinates project activities with vendors and internal technology staff; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details; ensures compliance with County specifications and drives resolution of project related issues; monitors project budget and scope to ensure they remain within agreed upon parameters; reviews final outcomes with clients to obtain sign off that all work has been conducted in accordance with client requirements.
Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues.
Provides project-related data in easily accessible format useful for planning purposes and to assist with stakeholder needs.
Coordinates design, development, integration, and implementation processes with system programmers, network analysts, database administrators, and server administrators to implement new or modified application software and/or ensure inter-operability across multiple platforms and technologies.
Interacts with clients to analyze their business requirements and recommends technology solutions; identifies and maps business processes; gathers user requirements.
Participates on committees and task forces; attends meetings, conferences and training sessions.
Provides systems support to users of particular applications.
Provides after hours technology support as assigned.
Perform other job related duties as required or assigned.
ADDITIONAL DUTIES AND RESPONSIBILITIES (IT ONLY) Conduct daily/weekly/monthly proactive tasks to ensure continued consistent functionality and availability of applications and the tasks/jobs that interface with the applications.
Create reports and data extracts utilizing reporting tools such as SSRS, Crystal Reports, and/or reporting resources and functionality available within specific applications.
Maintains effective communications between vendors/consultants and departmental users to coordinate work, troubleshoot, solve application-related or other issues, and plan implementation of new functionality.
Map business processes, gather and analyze user/business requirements, prepare technical documentation such as system design specifications, system flow diagrams, procedural plans, and testing plans.
Conduct training pertaining to the use of new applications or functionality for users and/or other information technology staff.
The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.
Minimum Qualifications Bachelor's Degree in Business Administration, Computer Science, Information Systems, or related field, and five (5) years of experience as it pertains to the purpose of the position.
Any equivalent combination or related education and/or experience may be considered for the above requirements.
(Functional Area:
Information Technology Only)Bachelor's Degree in Business Administration, Computer Science, Information Systems, or related field, and two (2) years of experience as it pertains to the purpose of the position.
Any equivalent combination related to education and/or experience totaling six (6) years may be considered for the above requirements.
Supplemental Information ERP-SAP ONLYPreferred Qualification:
an understanding of, or previous experience in, one or more of the following business processes:
Accounting, Budgeting, Purchasing, Treasury Management, Accounts Payable, Inventory Management, Accounts Receivable, Plant Maintenance (work order system), Grants Management, Asset Accounting, or Segregation of Duties.
ADDITIONAL REQUIREMENTSThe offer of this Bernalillo County position requires compliance with the following:
Employee must successfully complete the post-offer employment medical examination and background investigation.
Employee must comply with the safety guidelines of the County.
Employee must complete required FEMA training(s) as assigned to position.
Employee must have a valid New Mexico driver's license by employment date and maintain a valid NM drivers' license while employed in this position.
WORKING CONDITIONS Work is typically performed in an indoor office environment, but occasionally requires travel to other locations.
Work environments may include noise, dust and/or unpleasant odors, and may occasionally require work in confined spaces.
Occasional evening, holiday and/or weekend work may be required.
EQUIPMENT, TOOLS, AND MATERIALS Equipment typically used in the performance of office duties include telephone, computer keyboard, computer printer, photocopy machine, facsimile machine, and calculator.
Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.
Equal Opportunity Employer County of Bernalillo is an equal opportunity employer.
Health
Benefits:
MedicalDentalVision Supplemental:
Life InsuranceAflacDeferred CompensationPre-Paid LegalFlexible Spending AccountLong/Short Term Disability Fringe
Benefits:
Retirement PlanHoliday LeavePersonal Holiday LeaveAnnual LeaveSick LeaveEmployee Assistance PlanFor additional benefit information go to:
https:
//www.
bernco.
gov/human-resources/for-bernco-employees/benefits-wellness/ />01 Select the highest level of related education as identified by the minimum requirements (if applicable, attach supporting transcripts.
If you do not attach your transcripts you will not be credited for education.
).
No High School Diploma or GED High School Diploma or GED Non/degree accredited hours (some college) Associates Bachelors Masters Juris Doctorate Doctorate 02 Select the number of years of work experience you possess which relates to the minimum requirements.
If you worked a part-time position (less than 40 hours a week) please be aware that your experience for this time period will be pro-rated.
Additionally, if you have work experience that overlaps, you will only be credited for a maximum of 40 hours per week for that time period.
No experience 1 to less than 6 months 6 to less than 12 months 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years to less than 7 years 7 years to less than 8 years 8 years to less than 9 years 9 years to less than 10 years 10 years to less than 11 years 11 years to less than 12 years 12 years to less than 13 years 13 years to less than 14 years 14 years to less than 15 years 15 or more years Required Question Recommended Skills Accounting Accounts Payable Accounts Receivable Administration Business Administration Business Processes Estimated Salary: $20 to $28 per hour based on qualifications.
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