Senior Microcomputer Specialist at BOK Financial Corporation in Albuquerque, NM
About the Role As the Senior Microcomputer Specialist you will be primarily responsible for performing complex tasks under minimal supervision to support all PC and PC network connection related activities. You'll be expected to provide guidance and support to Microcomputer Specialist I technicians. You will daily support all the various bank departments and member companies of BOK Financial. What You Can Expect With a high level of knowledge and attention to detail you will take on requests to troubleshoot issues in a wide range of areas including PC, telecommunication, network, new software installation and non-standard configurations. You will coordinate and complete new hardware installations, server set-up, workstation and printer deployments for new branches. Here you can expect no two days to be the same and there is no shortage of knowledge to be gained. Team Culture Our team is committed to delivering the best IT solutions for our lines of business. We collaborate with other IT members, as well as our business partners. It is a fast-paced, ever-changing yet fun environment with a number of new exciting initiatives. How You'll Spend Your Time You will utilize your technical knowledge to support and resolve complex problems encountered by our end users. You'll be expected to have a high attention to detail and be prepared to have full documentation of fixes. You'll spend time replacing, maintaining, and upgrading automation equipment and servers. You'll be relied on for your knowledge of a variety of operating systems, software systems and hardware. We'd Like to Talk to You COMMUNICATION - You will need exceptional verbal and written communication to express yourself clearly and concisely to internal and external clients. DETAIL ORIENTED - You will follow our established standards and have good judgment so you can escalate situations when appropriate. A passion for doing the job right the first time brings us joy. Accuracy, follow up and follow-through are vital for this role. PROBLEM SOLVER - You will need to use skillful questioning to draw out information and make informed decisions to resolve issues. TECHNICAL EXPERTISE - Because you are the expert, it is vital to be tech-savvy. You will need to be able to understand integrations and how it affects all sides. Education & Experience Requirements Required level of knowledge is normally acquired through completion of an Associate's Degree in Computer Technology/Science and/or 8-10 years of work related experience in a business technology environment. Preferred:
Microsoft Certified Engineer Advanced knowledge and understanding of a variety of operating systems including but not limited to Windows Operating Systems Advanced knowledge and understanding of the operation of all types of PC hardware and the ability to quickly and effectively diagnose complex problems Thorough knowledge and understanding of a cornucopia of software and the ability to understand new applications with a minimum of prior exposure to the product Working knowledge and understanding of mainframe communications Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) hardware and software Working knowledge of telecommunications Excellent communications and interpersonal skills; ability to work as a team member and provide guidance and training to lower level technicians.
Salary Range:
$100K -- $150K
Minimum Qualification
System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
Microsoft Certified Engineer Advanced knowledge and understanding of a variety of operating systems including but not limited to Windows Operating Systems Advanced knowledge and understanding of the operation of all types of PC hardware and the ability to quickly and effectively diagnose complex problems Thorough knowledge and understanding of a cornucopia of software and the ability to understand new applications with a minimum of prior exposure to the product Working knowledge and understanding of mainframe communications Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) hardware and software Working knowledge of telecommunications Excellent communications and interpersonal skills; ability to work as a team member and provide guidance and training to lower level technicians.
Salary Range:
$100K -- $150K
Minimum Qualification
System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
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